Privacy Policy

Last Updated 09/22/2026

Valley Virtual Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website and use our virtual care services.


1. Information We Collect

We collect information about you in two primary ways: voluntarily when you provide it to us, and automatically when you interact with our website.

  • Information You Provide Voluntarily:

    • Contact Information: Name, telephone number, email address, and state of residency.

    • Demographic Data: Date of birth, sex assigned at birth, gender identity, and preferred pronouns.

    • Billing Information: Billing address and credit card details when scheduling or paying for services.

    • Communication Content: Any details you share when completing appointment requests, contact forms, or subscribing to SMS updates.

  • Information Collected Automatically:

    • Technical data such as your IP address, browser type, operating system, referring URLs, date/time of visits, and the pages you view on our site.

  • Patient Portal & EMR Data (CharmHealth): When you log into or create an account via our integrated CharmHealth Personal Health Record (PHR) portal, you are accessing a secure, external, HIPAA-compliant system. Any medical history, intake forms, lab results, or clinical messages processed within the CharmHealth ecosystem are classified as Protected Health Information (PHI) and are governed by federal HIPAA regulations, not this website policy.

2. How We Use Your Information

We use the data we collect on this website to provide high-quality virtual healthcare and a seamless user experience. Specifically, we use it to:

  • Confirm your physical location to match you with an appropriately licensed provider.

  • Schedule, change, and send reminders for your upcoming telehealth appointments.

  • Process billing and payments securely through encrypted payment gateways.

  • Improve our communication, website navigation, and general patient care delivery.

  • To respond to inquiries or schedule consultations.

3. Sharing and Disclosing Your Information

We do not sell, rent, or trade your personal information or phone numbers with third parties. Your information is shared only under the following limited conditions:

  • With Secure Service Providers: We share details with trusted, HIPAA-compliant vendors who host our website, manage our business operations, or power our digital care infrastructure—including our EMR platform, CharmHealth.

  • As Required By Law: We may disclose your information to comply with legal requests, court subpoenas, public health directives, or state and federal regulations.

  • With Consent: We will share details for any other specific purpose if you grant us explicit, written authorization.

4. Text Messaging and SMS Consent

By providing your phone number and opting into our communication channels, you consent to receive appointment alerts and clinic updates via SMS.

  • Message and data rates may apply.

  • You may reply STOP at any time to opt-out of text communications.

  • SMS opt-in consent and phone numbers collected specifically for text messaging purposes are never shared or sold to external third parties or affiliates for marketing purposes.

5. Data Security and Technology

We implement reasonable physical, technical, and administrative safeguards to keep your personal information secure.

  • Encryption: Sensitive data (such as credit card details) is encrypted using Secure Socket Layer (SSL) technology and handled outside our core web servers via secure payment gateways.

  • Platform Safety: Patient medical data submitted through our electronic portal is contained behind restricted, password-protected networks accessible only by authorized personnel.

  • Cookies and Tracking: Our website uses cookies and third-party tracking tools (such as Google Analytics and Meta Pixel) to understand website traffic, analyze usage patterns, and improve your browsing experience. These analytics tools help us measure our website's performance, but they do not collect health-related information or personally identifiable information unless you explicitly submit it through an online form. If you prefer not to be tracked, you can disable cookies or adjust your preferences directly within your internet browser settings.

  • Please note: No transmission over the internet or electronic storage system is 100% secure. While we protect your details aggressively, we cannot guarantee absolute security.

6. Children's Privacy

Our website is not targeted at children under the age of 13. We do not knowingly collect personally identifiable information from individuals in this age group without parental consent. If you believe a minor has submitted personal data to us, please contact us immediately to have it deleted.


7. Changes to This Privacy Policy

We reserve the right to modify this Website Privacy Policy at any time. Any revisions will feature an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically.


8. Contact Information

If you have any questions, concerns, or requests regarding your data privacy, please contact our administrative team at:

Valley Virtual Clinic

📧 Email: [email protected]